Privacy Policy
At HanoIT, we are committed to protecting your privacy and handling your personal data with transparency and care.
Last updated: March 13, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes your name, email address, billing address, and payment information (processed securely by Stripe). We also collect usage data, IP addresses, and device information automatically when you use our services.
2. How We Use Your Information
We use the information we collect to: process your transactions and deliver purchased digital products; manage your account and provide customer support; send transactional emails such as order confirmations and licence keys; analyze service usage to improve our platform; and comply with legal obligations. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Data Storage and Security
Your data is stored on secure servers hosted by trusted cloud providers. We implement industry-standard security measures including encryption in transit (TLS), secure payment processing via Stripe (PCI-DSS compliant), and access controls. While we strive to protect your information, no method of transmission over the internet is 100% secure.
4. Cookies and Tracking
We use cookies and similar technologies to maintain your session, analyze traffic via Google Analytics, and process payments via Stripe. You can control cookie preferences via the cookie consent banner on our site. For details, see our Cookie Policy.
5. Third-Party Services
We use the following third-party services that may process your data: Stripe (payment processing), Google Analytics (usage analytics), Google Tag Manager (tag management), and Google OAuth (optional social login). Each provider has their own privacy policy governing their data use.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Billing records are retained for 7 years for tax and legal compliance. You may request deletion of your account and associated data at any time.
7. Your Rights
Depending on your location, you may have rights under GDPR or other privacy laws, including: the right to access, correct, or delete your personal data; the right to data portability; and the right to object to certain processing. To exercise these rights, contact us at admin@hanoit.com.
8. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our services after changes become effective constitutes your acceptance of the new policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: admin@hanoit.com or HanoIT LLC, Miami, FL, USA.
Frequently Asked Questions
What personal information does HanoIT collect?
HanoIT collects information you provide directly, such as your name, email address, and payment details during account registration and product purchases. We also automatically collect usage data, browser type, and IP addresses for analytics purposes.
How does HanoIT use my personal data?
We use your personal data to process transactions, manage your account, deliver purchased digital products, send transactional emails, and improve our services. We do not sell your personal information to third parties.
How can I request deletion of my personal data?
You may request deletion of your account and associated personal data by contacting us at admin@hanoit.com. We will process your request within 30 days in accordance with applicable data protection laws.
Questions? Contact us at admin@hanoit.com.